Engineering-led construction and project deliveryGreater London & selected projects beyond
COMPLAINTS
A clear route for raising concerns and resolving issues responsibly.
Legal review required before this page is treated as launch-ready.
Buildsafe aims to resolve concerns early, directly and professionally. If a concern arises during a project, the first step should normally be to raise it with the project contact so the facts can be reviewed and practical action considered.
If the concern cannot be resolved informally, a formal complaint should be sent to admin@buildsafesolutions.co.uk with the project details, issue summary, relevant dates and any supporting information.
The Project Director will review the complaint, available records and agreed project documentation. Buildsafe aims to acknowledge formal complaints within two working days and provide an initial response within ten working days. These are service targets, not unconditional guarantees.
Where a matter remains unresolved, the applicable independent resolution route will depend on the contract, payment route, consumer status and relevant legal framework.
Last reviewed: 19 July 2026. Legal text requires review by an appropriate UK professional before production launch.
DETAILS